Privacy Policy

Last updated: 1st January 2024

Data Controller

openways B.V., registered in the Netherlands with registration number 53891742, acts as the data controller for the personal data we process. Our registered office is located at Schoolstraat 268, 3095 LP Rotterdam, South Holland, Netherlands.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, company details, and any other information you provide when contacting us or using our services. We collect this information when you:

• Submit enquiries through our contact forms
• Request quotes for our accounting services
• Engage our services as a client
• Subscribe to our communications
• Visit our website (through cookies and similar technologies)
• Communicate with us via email or telephone

How We Use Your Information

We explain how we use your information for legitimate business purposes and in accordance with applicable data protection laws. The use of your data includes:

• Providing accounting and financial services
• Responding to your enquiries and communications
• Processing service requests and managing client relationships
• Complying with legal and regulatory obligations
• Improving our services and website functionality
• Sending relevant business communications (with your consent)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract performance: To provide our accounting services
• Legitimate interests: For business operations and client relationship management
• Legal compliance: To meet regulatory and tax obligations
• Consent: For marketing communications (where applicable)

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as IT support providers or regulatory bodies when required by law. All third parties are bound by strict confidentiality agreements and data protection requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. For accounting clients, we typically retain records for seven years after the end of the client relationship, in accordance with Dutch accounting and tax regulations. Website visitor data is generally retained for shorter periods unless you become a client.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal requirements)
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to certain types of processing
• Right to withdraw consent: Where processing is based on consent

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and provide analytics about website usage. You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.